TEN MOST ASKED QUESTIONS ABOUT OUR HIRE SERVICE
1] HOW DOES THE HIRE THING WORK?
It’s a very simple and cost effective system. Choose a product from our extensive Hire Price Guide. Order online, Phone or e-mail your requirements to the numbers and address provided. Our staff will be on hand to answer any queries you may have, or to offer any assistance, or guidance that you may require.
We are available during our normal office hours – Monday to Friday 9am ‘till 4pm.
2] HOW MUCH DOES THE HIRE COST?
We offer a simple pricing structure based on how long you use or require the equipment for. The standard rate is for 3 days. The day before your event; the day of your event; and the day after your event.
This gives you plenty of time to set-up, use, and then dismantle the equipment.
For hires that are longer than 3 days the following rates apply:
– On Hire for 2/3 days: 1½ times 1 day’s hire
– On Hire for 4/5 days: Twice 1 day’s hire
Period Hires: Twice 1 day’s hire for the 1st Week, then 1 day’s hire per week for the rest of the period.
3] WHAT ABOUT WEEKENDS?
Weekends are treated at normal hire rates. You receive the equipment on the Friday and return the equipment on the Monday. All for 1 day’s hire!
4] DO YOU CHARGE FOR DELIVERY AND UPLIFT?
Yes we do.
Our standard delivery and uplift times are from 8am until 4:30pm Monday to Friday.
If you would rather collect and return the equipment that’s great.
(If you require delivery or collection at specific times, or outside our standard delivery and uplift times, special arrangements can be made. Please phone for a price)
5] WHAT IF I DON’T KNOW MY FINAL NUMBERS
We would advise you to book enough equipment for your maximum number of expected guests. This is more relevant nearer busier times, like Christmas and the main summer season. At these times it may become more difficult to increase your numbers.
6] WHAT ABOUT CHANGES TO MY ORDER?
If you wish to cancel or alter your order we require 3 working days notice, prior to the delivery or collection of your equipment, to make amendments.
7] WHAT HAPPENS WHEN THE DELIVERY ARRIVES?
Our standard delivery and uplift charges are to easily accessible areas, ground floors, loading bays, etc.
Our drivers and porters will stack all the equipment for you in a mutually convenient place, in your premises or at your venue. Special packing boxes and cartons are provided for the transportation of the equipment, so that the goods arrive in a clean and table ready condition for you to use.
Please check all the equipment before use and report any shortfall or damage by the telephone or e-mail as shown on our documentation. A 24-hour (timed) answer service is on hand to report any such deficiencies.
8] WHAT DO I DO REGARDING RETURN OF THE EQUIPMENT?
On the day of uplift all tables and chairs must be stacked and stored in the manner in which they were left for you.
Crockery, cutlery, glassware and tableware must be free from all food debris and packed into the proper containers, as when delivered.
Linen should be placed in the hampers provided and not in black plastic bags (these bags are often thrown out as rubbish).
All equipment should be made ready and put in the same location as it was delivered, unless other arrangements have been made.
A charge will be made for the time taken to locate, dismantle or pack any items.
9] WHAT HAPPENS IF I BREAK, DAMAGE OR LOSE ANY HIRED EQUIPMENT?
After the return of your hire order it is fully checked for any damaged, broken or missing items by our trained staff.
Any items that are found to be broken, missing or damaged will be charged to you. Rates are available on request.
This includes any water damage to furniture, or to packing boxes and cartons.
10] WHO IS RESPONSIBLE FOR THE EQUIPMENT WHILST OUT ON HIRE?
As you are the hirer of the equipment you are responsible for all equipment hired from Andrew Wilson & Sons Ltd., from the time of delivery or collection right through to the uplift or return, including any damage caused in transit.
We would advise all customers to arrange adequate insurance to cover the cost of the equipment when in your care. We can, through our brokers, arrange such cover.